Salter Brothers

The problem: how to efficiently manage a diverse, high-value portfolio

Salter Brothers takes pride in delivering exceptional experiences for its guests, but achieving this standard required overcoming several key challenges:

1. High insurance premiums. Without comprehensive property assessments, insurers will generally rely on limited property data, leading to higher premiums based on overly cautious evaluations. “Our insurers were working with incomplete information and erring on the side of caution,” says Matt Harris, director of development at Salter Brothers. “With Asseti’s help, we provided accurate data, showing that the basis of some premiums were unfairly high.”
2. The cost of managing geographically dispersed properties. Salter Brothers’ 41 properties are spread across Australia, making site visits costly and disruptive to operations. “We’d typically send two team members to a site, which can be expensive and time-consuming,” Harris explains. “The opportunity cost was also significant, as it pulled them away from their regular tasks.”
3. Inconsistent assessments and capital planning. Previous processes relied on external consultants whose reports varied in detail and access, resulting in some guesswork during capital expenditure (capex) planning. “Consultants couldn’t always deliver the detail or turnaround times we needed. This led to uneven assessments and uncertainty in investment decisions.”
4. Lack of a scalable solution for due diligence. The absence of a unified system for property evaluation complicated technical due diligence and created inefficiencies. “We relied on a mix of internal work and external consultants, which wasn’t consistent or economical,” Harris says.

The solution: an intelligent platform for centralised asset management

To address these challenges, Asseti delivered three transformative solutions:

1. A centralised property management platform. Asseti’s platform brought all property data into a single, accessible system, ensuring consistency and efficiency. “From the moment we saw the demo, we knew this would make our lives easier,” says Harris. “Asseti has delivered on their promise, providing a system that’s simple, centralised and accessible for our entire team.”
2. Remote monitoring and targeted investment strategies. By enabling remote inspections, Asseti eliminated the need for costly site visits while improving problem detection. “Remote monitoring saves us time and money,” Harris says. “Issues are spotted earlier, so we can address them before they escalate.”
3. Actionable insights for capex planning and insurance savings. Asseti provided detailed assessments that improved property conditions and risk profiles, leading to better informed decisions around insurance premiums and smarter investment decisions. “Asseti gave us the insights and documentation to implement better procedures. While it’s an ongoing process, the groundwork they’ve laid is invaluable.”

The result: streamlined operations and maximised portfolio value

Thanks to Asseti, Salter Brothers has achieved significant improvements across its operations:

• Salter Brothers is now able to negotiate better informed insurance outcomes, because they’re able to provide insurers with the data they need to assess properties more accurately
• Remote monitoring has reduced the need for unnecessary site visits, freeing up resources for other priorities
• Asseti’s centralised platform ensures efficient technical due diligence and consistency across the entire portfolio
• Actionable insights empower Salter Brothers to prioritise investments that maximise portfolio value

By leveraging Asseti’s intelligent condition management platform, Salter Brothers transformed its approach to property management.

This partnership not only resolved pressing operational challenges but also positioned Salter Brothers for long-term success in delivering unforgettable guest experiences.